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FAQ

Hello! What do you need help with? Below, you can find the answers to some of the most frequently asked questions.

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Frequently Asked Questions

Trading

Get the information for all you want to know about withdrawal, deposits, our client portal or any other trading related issue.

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What is the minimum deposit required to start trading?

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Am I able to trade if my account is not fully verified?

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Am I able to place a withdrawal request if my account is not fully verified?

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What documents are required for account verification?

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How long does the verification process take?

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How can I deposit funds to my account?

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What are the funding fees?

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How can I submit a withdrawal request?

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Do I withdraw by the same method I deposited?

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How quickly do you process my withdrawal, and how soon will I receive my funds?

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Can I cancel my withdrawal request?

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What are the requirements for setting up a PAMM Master account?

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Am I able to login into a PAMM Investor account via the MT4/MT5 platform?

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What are the performance fees?

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When do you process performance fees?

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MySmart

Get all the answers on what you can do through Tradesmart’s client portal and how.

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How to login into mySmart Portal?

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How do I reset mySmart Portal password?

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How do I deposit into my account?

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How to view my deposits, withdrawals and transfers history?

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Where can I see my balance, equity and other account information?

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Can you help me update my account details?

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How do I transfer money from and to my Wallet or trading account?

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How to submit a withdrawal request?

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Partners

Here is another channel to support our existing and potential partners.

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What kind of partnership program do you offer?

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Do I get rewarded for referring a friend to Tradesmart?

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How much can I earn from each referral?

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Where can I see the referral list?

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Where do I find my referral link?

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Can my neighbours/relatives/friends/family register their as my referrals?

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When do you process partners, commissions?

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Will Tradesmart block my accounts if I am caught violating the Partnership program rules?

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Platforms

Deal with any login issues, and get your MetaTrader related questions answered.

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How do I install MetaTrader 4/5?

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How do I login into the MT4/MT5 platform?

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How to change my MT4/MT5 trading account password?

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My trading account shows as invalid.

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Why can't I see all the trading instruments?

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How can I generate account statements?

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Can I change the time zone on my platform?

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General

We have all the answers. Just ask the question.

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Is TradeSmart licensed?

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Where are my funds held?

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What is the minimum and maximum lot size that I can trade?

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What are the spreads and commissions? Do your spreads go as low as 0 pips?

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Do you offer Islamic accounts?

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What is the highest leverage that Tradesmart offers?

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How do I change my leverage?

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What is your server time?

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Where are your trading servers located?

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What time does your Rollover occur?

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What are the open and close times of the various products?

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Can I use mobile devices for trading? Can I use your platform on my smart phones or tablets?

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What are the Margin Call and Stop Out levels?

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Do you provide negative balance protection?

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How do I get technical support?

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Who do I contact if I have a question regarding my trades?

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Have more questions?

If you have a question that was not answered, please get in touch with us.

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Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines, Reg. No. 2093 LLC 2022. Financial services provided by Tradesmart LLC.

This website is not directed at any jurisdiction and is not intended for any use contrary to local law or regulation.

RISK WARNING: Leveraged Contracts for Difference (‘CFDs’) and Forex products are complex financial instruments that are traded on margin. Before deciding to trade, please ensure that you understand the risks involved whilst taking into account your investment objectives and level of experience. You should not risk more than you can afford to lose. All information on this website is not directed toward soliciting citizens or residents of the United States, the Democratic Republic of Korea, Japan or any other jurisdiction that would be contrary to local law or regulation. Trading leveraged products such as CFDs and Forex may not be suitable for all investors as they carry a degree of risk to your capital. Please ensure that you fully understand the risks involved, and if necessary, seek independent advice. Please read the full Risk Disclosure.

© Tradesmart 2022

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