Any Questions?

Hello! What do you need help with? Below, you can find the answers to some of the most frequently asked questions.

Frequently Asked Questions

What is the minimum amount required to start trading?

Can I place a withdrawal request if my account is not fully verified?

How can I deposit funds into my account?

What are the funding fees?

How can I submit a withdrawal request?

Do I withdraw using the same method I deposited?

How quickly will you process my withdrawal, and how soon will I receive my funds?

Can I cancel my withdrawal request?

How do I install MetaTrader 5?

Upon login to MT5, my trading account shows as invalid.

Why can't I see all the trading instruments?

How can I generate account statements?

Can I change the time zone on my platform?

What kind of partnership program do you offer?

How much can l earn from each referral?

When do you process partners’ commissions?

Where are my funds held?

What is the minimum and maximum lot size that I can trade?

What are the spreads and commissions?

Do you offer swap-free accounts?

What is the highest leverage that TradeSmart offers?

How do I change my leverage?

What is your server time?

What time does your Rollover occur?

What are the opening and closing times of the various instruments?

Can I use mobile devices for trading? Can I use your platform on my smartphones or tablets?

What are the Margin Call and Stop Out levels?

Do you provide negative balance protection?

Who do I contact if I have a question regarding my trades?

How do I log into the TradeSmart Client Area?

How do I reset the TradeSmart Client Area password?

How do I deposit into my account?

How do I view my deposits, withdrawals and transfers history?

Where can I see my balance, equity and other account information?

How do I transfer money from and to my Wallet or trading account?

How do I submit a withdrawal request?

Need Help?

If you have a question that isn’t covered in the FAQ section, please contact us and we will be happy to help you.

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Find Us


TradeSmart is the trading name of TradeSmart Capital Limited, incorporated in Saint Lucia with the registration number 2024 – 00075 and registered address Meridian Place, Choc Estate, Castries, Saint Lucia.

Our physical address is 52 Hristo Smirnenski Boulevard, 1164 Sofia, Republic of Bulgaria.

Risk Warning
Trading Forex and CFDs carries a high level of risk to your capital, and you should only trade with money you can afford to lose. Trading Forex and CFDs may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary. Please read and ensure you fully understand our Risk Disclosure.

Restricted Countries
TradeSmart Capital Limited does not provide services for residents of certain countries such as North Korea, Syria, Iran, United States, Canada, EEA or a country where such distribution or use would be contrary to local law or regulation. You must be 18 years old or of legal age as determined in your country.

TradeSmart Capital Limited does not direct its website and services to any individual in any country where the use of its website and services are prohibited by local laws or regulations. When accessing this website from a country in which its use may or may not be prohibited, it is the user’s responsibility to ensure that any use of the website or services adheres to local laws or regulations.